Overview

This Refund Policy explains how refunds are handled for event registrations made through AppCo. By registering for events on our platform, you agree to this policy.

Event Registration Refunds

Standard Refund Timeline

Refunds for event registrations are available according to the following schedule:

• More than 7 days before event: Full refund minus platform processing fee
• 3-7 days before event: 50% refund minus platform processing fee
• Less than 3 days before event: No refund available

Note: Event organizers may set their own refund policies that override these standard terms.

Platform Processing Fees

Platform processing fees are non-refundable. These fees cover:

• Payment processing charges
• Platform service fees
• Transaction processing costs

How to Request a Refund

To request a refund for your event registration:

1. Log in to your AppCo account
2. Navigate to your registered events
3. Click “Withdraw” on the event registration
4. Follow the prompts to complete your withdrawal

Refunds are typically processed within 5-7 business days and will be credited to your original payment method.

Event Cancellation by Organizer

If an event is cancelled by the organizer, all participants will receive a full refund, including platform processing fees. Refunds for cancelled events will be processed automatically within 3-5 business days.

Force Majeure

In cases of force majeure (natural disasters, government restrictions, etc.) that prevent an event from taking place, refund policies will be determined on a case-by-case basis in consultation with event organizers.

Doubles Partner Withdrawals

For doubles registrations:

• If your partner withdraws, you have 48 hours to find a replacement partner or withdraw for a full refund
• After 48 hours, standard refund timelines apply
• Both partners must agree to withdraw for doubles team registrations

Disputes

If you believe you are entitled to a refund that has been denied, you may:

1. Contact the event organizer directly through the platform
2. Submit a dispute to AppCo support within 30 days of the event
3. Provide documentation supporting your refund request

Payment Processing

All refunds are processed through Stripe, our payment processor. Refund timing may vary based on your bank or credit card company's policies. AppCo is not responsible for delays caused by financial institutions.

Exceptions

Refunds may be granted outside of the standard policy in the following circumstances:

• Medical emergencies (with documentation)
• Technical errors that prevented proper registration
• Duplicate registrations made in error

Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of the Service after any changes indicates your acceptance of the modified policy.

Contact Us

If you have questions about our refund policy or need assistance with a refund request, please contact us: