Tournament hosts can withdraw a player from any draw when a participant requests removal or cannot compete. TopSeed processes host-initiated withdrawals using the same deadline-based refund policy that governs player self-withdrawals.

How to withdraw a player

You can remove a participant from the registration management console or by asking Ask AI:

1. Open your event page and navigate to Manage › Registrations.
2. Find the participant in the registrations table.
3. Click the row action menu and select Withdraw Player (or click the primary Withdraw Player button at the top of the section).
4. In the dialog, verify the player and target draw. Review the impact preview, which confirms whether the withdrawal affects a doubles partner.
5. Enter an Optional reason if you wish to provide context in the automated withdrawal notification sent to the player.
6. Click Withdraw player to confirm the action, or click Keep player to cancel.

What gets refunded

TopSeed resolves refund entitlement strictly by timing:

• Before the registration deadline: If you withdraw the player before the event's registration deadline (or before the event start date if no deadline was set), the player is entitled to a full refund. TopSeed releases any active payment card authorization hold or refunds captured payments in full, including the platform fee.
• After the registration deadline: Once the registration deadline passes, entry fees are committed so you can finalize seeding and brackets. Withdrawing a player after the deadline removes them from the roster but does not issue a refund.
• Draws in progress: If matches have already started, removing a player is treated as a tournament retirement. Match results update with walkovers where appropriate, and no refund is issued.

Doubles partner cascade

In doubles divisions, an entry represents a two-player team:

• Withdrawing either partner automatically withdraws the entire doubles pair.
• TopSeed frees the team spot on the draw roster.
• If the withdrawal occurs before the registration deadline, both partners receive their full refund under standard refund rules. After the deadline, neither partner receives a refund.