If you need help with your TopSeed account, billing, sign-in credentials, or technical errors on the platform, email our support team at support@topseed.ai. For tournament-specific questions—such as court assignments, start times, or weather delays—contact the tournament organizer directly.

When to contact TopSeed support

Reach out to TopSeed support for account and platform inquiries:

• Sign-in and accounts: Help with password resets, unconfirmed accounts, profile details, or account deletion requests.
• Billing and receipts: Questions about checkout errors, card authorization holds, or payment receipt copies.
• Technical issues: Bug reports, broken pages, browser display problems, or unexpected application errors.
• Organizer onboarding: Assistance connecting your Stripe account for tournament payouts on the preferences screen.

What to include in your message

To help our team resolve your request as quickly as possible, please provide:

1. Your account email: Send your message from the email associated with your TopSeed account, or clearly state your registered email address.
2. Event link: Provide the full URL of the event or draw (such as https://www.topseed.ai/events/your-event-slug).
3. Summary of the issue: Describe the steps you took and what happened.
4. Screenshots or error messages: If an error banner or code appeared on screen, include a screenshot or copy the exact text.

Note: TopSeed does not make fixed response-time promises. Inquiries are handled in the order received, with urgent tournament-day issues given priority attention.

When to contact the tournament host instead

Tournament organizers manage all physical venue logistics and on-court play. Contact your tournament director for:

• Match schedules, check-in times, court assignments, and warm-up policies.
• Surface types (hard, clay, or grass), facility directions, parking, and gate codes.
• Rain delays, court drying progress, or schedule modifications.
• Local tournament rules, division guidelines, and partner pool pairings.

To contact an organizer, open the tournament page and click Hosted by in the header to open the Event Hosts window. For detailed instructions, see Contact the host of an event.